Innovative Models in Quality Management Control
Keywords:
Quality control, Human-Centered Quality Control (HCQC), performance effectiveness, operational efficiency, UV Cropping finishing servicesAbstract
The UV Cropping finishing service industry has a strategic role in increasing the aesthetic value and selling power of printed products. However, the high level of product defects due to technical errors, lack of employee competence, and weaknesses in quality control cause increased operational costs and decreased customer satisfaction. This study aims to develop a Human- Centered Quality Control (HCQC) Model to improve the effectiveness and efficiency of employee performance in quality control. This study uses a mixed methods method that combines qualitative and quantitative approaches. The HCQC model focuses on six main components, namely improving employee competence through training and certification, performance-based motivation and incentives, team collaboration with the Quality Control Circle (QCC), technology-based performance monitoring and evaluation, simulation and testing of quality improvement methods, and utilization of data and machine learning to optimize quality control. The results of the study indicate that the application of the HCQC model can reduce the level of product defects, increase employee involvement in quality control, and optimize operational costs by reducing waste. With a human resource-based approach, companies can be more effective in improving their quality standards and competitiveness. Therefore, this model is recommended as an innovative strategy in quality control in the finishing and manufacturing service industries.
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