Analysis of the Need for Medical Record Labor Based on Workload in the Filiin Section of the Outpatient Clinic dr. Irma Malang
Keywords:
workload, WISN method, filling, electronic medical records, outpatient clinicAbstract
A clinic is a health facility that provides medical services, in the form of basic medical and/or specialist medical. Organized by more than one type of health worker also led by a medical professional. Dr. Irma is a private clinic located on Tlogomas Highway No. 5, Malang City. The number of medical record officers at the outpatient clinic of dr. Irma Malang only consists of one officer. These problems cause a high workload at the dr. Irma Malang Clinic. In addition, the high workload is caused by: (1) medical record services in the registration section are served by nurses who at the same time help doctors treat patients; (2) Medical record officers in the filling section as well as assembling, coding and data reporting. This condition causes an imbalance in the workload and risks reducing service quality. The purpose of this study is to determine the number of medical record workers who must analyze the workload of each period based on the workload at the dr. Irma Malang Outpatient Clinic. The research method used is qualitative descriptive, with data collection techniques through direct observation, in-depth interviews, and documentation. Data was analyzed using the Workload Indicator of Staffing Need (WISN) approach, which is a method of calculating human resource needs based on available working hours, volume of activities, and working time standards.
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